EXCEPTIONAL CLIENT SERVICE
I make it easy for my client to get hold of me. They have my personal cell phone number and can call or text me anytime. In the past I have used secretaries and answering services to field the calls that came into my office. Clients were not happy with it because of the telephone tag that usually ensued. With cell phones and texting, telephone tag is minimized. I encourage my clients to stay in touch with me. I need to feel how they are holding up so we can factor that into our plan for a best outcome for that client.
When we meet we will engage in a meaningful conversation about the situation. No matter how complex the matter may be, there are many possible outcomes and routes to take. Finding the best route for you is the objective. Once you see all of the options and have time to think them over, we can move toward the outcome that works best for you and meets your priorities.
You will receive prompt updates on your matter as it proceeds and the new options that become available. I will give straight forward explanations and information so we can make critical decisions in a timely manner.
The first step is sometimes the most difficult. I have represented thousands of people over the past 25 years. Not feeling in control can magnify anxiety. Get the information you need over the phone before deciding anything. There are so many possible questions because different people have different concerns. I will try to be helpful. I think you be happier after our conversation.